doraplay Platform Privacy Notice

This page describes what we collect when you use doraplay and how we keep that data protected across registration, login, payments, and betting activity in supported jurisdictions. Our privacy practice is guided by one principle: we collect only what is necessary to operate our service, process your payments, and comply with law.

When you register on doraplay, deposit funds via DANA or e-wallet, place bets during Liga 1 season, or request account verification, you provide us with information. We store it securely, use it only for the purposes outlined here, and do not sell it to advertisers or unrelated third parties. Your data remains protected whether you access doraplay from Jakarta, Surabaya, Bandung, Medan, or elsewhere in our service region.

doraplay operates in supported jurisdictions where local law permits. Our commitment to privacy is binding across all account types and user activities—from casual sportsbook betting to live-dealer play to esports market participation.

What We Collect and How We Use It

We collect your name, email address, phone number, and date of birth during account registration on doraplay. These are required to create your account and verify your identity. We also collect your national ID number or passport details as part of our identity-verification process, which is mandatory for account activation and your first withdrawal. We store this information encrypted on secure servers and delete verification scans after verification completes (we retain only the verified status, not the image files).

When you deposit funds on doraplay, we collect transaction details: the payment method you used (QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer), the amount, date, and timestamp. These details are necessary to process your deposit, reconcile your account balance, and comply with anti-money-laundering regulations. We do not store your payment card details or e-wallet credentials; we store only the final confirmation that your deposit succeeded.

When you place bets on doraplay—whether on Liga 1 matches, live blackjack, slots, or Mobile Legends esports markets—we record the bet type, amount, outcome, and settlement. This data helps us track account activity, calculate your account balance accurately, and generate session history reports. We also collect your browser type, IP address, and approximate location (country-level only) to detect fraud and ensure your account security.

Third-Party Processors and Data Sharing

Our payment processors (banks, e-wallet providers) receive payment details necessary to process deposits and withdrawals. We share only the minimum information required: your name, phone number, and transaction amount. We do not share your betting history, account balance, or game preferences with payment processors. Identity verification is handled by our internal team; we do not outsource verification to external agencies unless legally required.

We may share account data with law enforcement if required by court order or to comply with local regulatory obligations in supported jurisdictions. Outside of legal requirements, we do not share your account information with advertisers, brokers, or third-party analytics platforms.

Personal Data

Information that identifies you—name, email, phone, ID number, transaction history

Processing

How we collect, store, and use your data—for account management, payments, and fraud prevention

Retention

How long we keep your data—payment records for up to seven years for legal compliance; betting history for your account lifetime

Security

How we protect your data—encryption at rest and in transit, access controls, regular security audits

Cookies and Tracking

doraplay uses cookies to remember your login session, store your language preference, and track your activity on our platform. These cookies do not follow you across the internet; they function only on doraplay. We use essential cookies to keep you logged in and optional cookies to improve your experience. You can disable cookies in your browser settings, but this may limit functionality—for example, you may be logged out after each page reload.

We do not use third-party tracking pixels or analytics cookies that feed data to external networks. Our analytics are internal only, used to understand doraplay performance and identify technical issues during Liga 1 matches, Piala AFF tournaments, or holiday periods like Idul Fitri and Idul Adha when traffic spikes.

Your Rights and Account Control

You have the right to access your data, request a copy of information we hold, and correct inaccurate details. You can update your email, phone, or payment method from your account menu at any time. If you believe data is incorrect—for example, your verification status is wrong—contact our support team and we investigate within two business days.

You have the right to request account closure. When you close your account on doraplay, we deactivate it immediately, prevent further login, and retain your transaction history only as required by law (typically seven years for payment records). We do not retain unused account data beyond what regulation demands.

Updates and Contact

We review and update this privacy notice annually or whenever our practices change materially. Material updates are communicated to your registered email at least 30 days before taking effect. Your continued use of doraplay after updates means you accept the revised notice.

Our support team is available during standard business hours to answer privacy questions. If you have concerns about how we handle your data, contact us via email or in-app chat. We investigate all privacy inquiries and respond within 48 hours. We at doraplay treat your privacy as non-negotiable and remain transparent about our practices across all supported regions.